Help Desk Analyst Jobs
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
End User Computing Specialist (Hybrid - Kansas City)
- Eye Care Partners
- Saint Louis, MO
- 2 days ago
- Eye Care Partners
- Saint Louis, MO
- 2 days ago
EyeCare Partners is the nations leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our...
End User Computing Specialist (Hybrid - Detroit/Royal Oak)
- Eye Care Partners
- Royal Oak, MI
- 2 days ago
- Eye Care Partners
- Royal Oak, MI
- 2 days ago
EyeCare Partners is the nations leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our...
End User Computing Specialist (Hybrid - Blue Ash, OH)
- Eye Care Partners
- Blue Ash, OH
- 2 days ago
- Eye Care Partners
- Blue Ash, OH
- 2 days ago
EyeCare Partners is the nations leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our...
- TicketManager
- Calabasas, CA
- 3 days ago
- TicketManager
- Calabasas, CA
- 3 days ago
Patterns desirable Experience with MySQL or similar relational databases An understanding of JavaScript fundamentals including DOM manipulation Experience with AWS, GCP, or Azure Creative and efficient...
Audio Visual Services Coordinator
- Allan Hancock College
- Santa Maria, CA
- 8 days ago
- Allan Hancock College
- Santa Maria, CA
- 8 days ago
Audio Visual Services Coordinator Salary $60,996.00 - $77,844.00 Annually Location: Santa Maria Job Type: Classified Staff Job Number: 202200431 Department: Information Technology Opening Date:...
- Taft Stettinius & Hollister LLP
- West Palm Beach, FL
- 9 days ago
- Taft Stettinius & Hollister LLP
- West Palm Beach, FL
- 9 days ago
Taft is seeking an IT Service Analyst to join our team in our West Palm Beach office. We are seeking an IT Service Analyst for our West Palm Beach office. This role provides Level 1 “White Glove”...
ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officers (EITSO) Phone Tech to join our team in McLean, VA. In this role you are responsible for the installation,...
ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officers (EITSO) Phone Tech to join our team in Chantilly, VA. In this role you are responsible for the installation,...
Enterprise IT Support Officer (EITSO) Complex Projects Network Installer
- McLean, VA
- 9 days ago
- McLean, VA
- 9 days ago
ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officers (EITSO) Complex Projects Network Installer to join our team in McLean, VA. In this role, serve on a team of...
ManTech seeks a motivated, career and customer-oriented Tier I Support Engineer Evenings to join our team in Tysons, VA. The Tier I Support Engineer will be part of a global team that provides...
Desktop Support Technician -Onsite Experience: 5+ years Location: New York, NY Please note, this role is not able to offer visa transfer or sponsorship now or in the future* Skills: IT Support,...
Enterprise IT Support Officer (EITSO) - Location Support Center (LSC)
- Tysons, VA
- 30+ days ago
- Tysons, VA
- 30+ days ago
ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) - Location Support Center (LSC) to join our team in Tysons, VA. In this role, you will provide...
Enterprise IT Support Officer Equipment and Telephony Installer
- Herndon, VA
- 30+ days ago
- Herndon, VA
- 30+ days ago
ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) Equipment and Telephony Installer to join our team in Herndon, VA. In this role, you support a...
Enterprise IT Support Officer - Location Support Center
- Herndon, VA
- 30+ days ago
- Herndon, VA
- 30+ days ago
ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) - Location Support Center (LSC) to join our team in Herndon, VA. In this role, you will provide...
Enterprise IT Support Officer (EITSO) Equipment & Video Installation Technician
- Herndon, VA
- 30+ days ago
- Herndon, VA
- 30+ days ago
ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) Equipment & Video Installation Technician to join our team in Herndon, VA. In this role, you serve on...
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs Nationwide
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- WAN Design / Implementation
- Systems Center Configuration Manager
- LAN
- Technical Troubleshooting
- Software Installation
- VPN
- Operating Systems
- Windows Server
- Apple OS X
- Application Support
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Apple iOS
- Installation
- Resolution
- Customer Support
- Microsoft Active Directory
- Information Technology
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Networking
- Customer Satisfaction
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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