Help Desk Manager Jobs
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
- Tri-Mar Consulting Inc
- Albany, NY
- 3 days ago
- Tri-Mar Consulting Inc
- Albany, NY
- 3 days ago
Responsibilities include but not limited to: Monitor/oversee the local technical environment to ensure proper functioning (e.g. ensure network infrastructure, video conference, and other local systems...
Summary The IT Support Manager is responsible for all technical support activities in a 24/7/365 environment and oversees timely delivery of quality technical support service to customers. The IT...
Deep familiarity with ITIL 4 service management processes and IT ticket lifecycle management using ServiceNow or comparable ITSM platforms....
A client of Insight Global is seeking a subject matter expert in Quantum ERP system. As a Senior Quantum ERP Application Support Specialist, you will be the primary system expert for our Component...
Strong technical knowledge of desktop operating systems and software applications. Experience providing deskside support to end-users in a corporate environment....
Strong understanding of ITIL principles and service management practices. Proven experience managing ticket queues and IT support workflows....
Lab IT Deskside Support Team Leader Trenton, New Jersey SAVE JOB
- Trenton, NJ
- 1 day ago
- Trenton, NJ
- 1 day ago
system, desktop hardware and peripherals, instrument-controlled software, core desktop applications and imagining of computers Manage On-boarding, retirement and relocation of equipment Implements...
Experience with various versions of Microsoft operating systems. Experience with various versions of Microsoft Office Suites. Some experience with AD and imaging software....
Deskside Support (Mid Level) Washington, DC Pay: $30.00 per hour MUST: Top Secret Clearance required Experienced Deskside Support Specialist 3+ years of relevant experience Must have...
Desk support team. 2 years of experience providing Tier 2 IT support services to customers. 2 years of experience using an IT Service Manager application for logging tickets and requests....
L2/L3 DESKSIDE SUPPORT Milwaukee, WISCONSIN JOB REFERENCE ID: 25-06387 JOB TYPE: Contract LOCATION: Milwaukee, WISCONSIN PAY RATE: $23 - $25 POST DATE: May 22, 2025 : P-CSD-001 L2/L3 Deskside...
#LI-Hybrid #Job Functions: Customer Service; Management; Sales; #LI-KP1...
End user / desk Manager R7979 It Technical Support Washington, DC Full-Time *Please note, this position is contingent upon the award. The essential duties, experience, education requirements, and...
Helix Electric was founded in 1985 and is now one of the nation's largest and most successful electrical contracting companies. Our commitment to empowering people and powering projects is...
Manager, Help Desk Support CVS Health - 3.2 Hartford, CT Job Details Full-time $66,330 - $145,860 a year 2 hours ago Benefits Employee stock purchase plan Health insurance Flexible spending account...
Help Desk Manager Online Courses and Training Opportunities
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Salary for Help Desk Manager Jobs Nationwide
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Puppet Software
- Systems Center Configuration Manager
- Problem Management
- Technical Troubleshooting
- Healthcare IT
- Operating Systems
- Ansible
- IT Operations
- Application Support
- BMC Remedy
- PostgreSQL
- IT Service Management
- Remote Support
- Backup
- Windows 10
- Service Delivery
- VMware
- Virtualization
- Mobile Device Management
- Help Desk Support
- Incident Management
- Microsoft Azure
- Customer Success
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- JIRA
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Engineering
- Microsoft Windows
- Process Improvement
- Operations Management
- Troubleshooting
- Customer Relations
- Implementation
- Prioritizing
- Driving
- Mentoring
- Collaboration
- Documentation
- Coaching
- Employee Development
- Reporting
- Policy Development
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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